Return Policy

Here at Carolina Coffee Company, we like to do everything we can to ensure complete customer satisfaction. If, for any reason, you are unsatisfied with a product, have a quality control concern, or would like to return a product for replacement or refund, please contact us at or by phone at 1-888-919-JAVA.

Returns are accepted up to thirty days after the purchase of a product and may be sent to the following address:

Returns Department

7211 Ogden Business Ln. Bldg. 207
Wilmington, NC 28411

When sending a package, make sure to include all of the following items. The absence of any of these items is reasonable grounds for Carolina Coffee Company to deny your request.

Please include:

  • Unused portion of product
  • Original purchase receipt
  • Reason for return
  • Request for refund or replacement

We will do our best to honor your requests as quickly as possible. Return shipping is the responsibility of the consumer. If you would like information regarding the status of your return order, please contact us at the email address and phone number provided above. Some restrictions may apply. While a rare occurrence, Carolina Coffee Company withholds the right to reject a return request for any reason.